Everything You Need to Know About Slack

If you happen to work in an workplace, likelihood is that you’ve got heard of Slack, otherwise you would possibly even be utilizing it proper now.

Slack is a cloud-based collaboration and communication device taking the enterprise world by storm. As of October 2019, Slack had greater than 12 million each day customers, and demand for the appliance elevated exponentially in the course of the COVID-19 pandemic.

If you happen to’ve lately began utilizing Slack and are simply determining the platform — or if you happen to’re nonetheless attempting to determine if you happen to ought to implement it for your enterprise — we have got you lined. On this information, we’ll be sharing the perfect Slack ideas and tips to get you began.

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What’s Slack?

In essence, Slack is a chat program that firms use to speak internally (and typically externally, akin to with companions). It’s broadly used to simplify communication streams, nevertheless it’s way more than an prompt messaging device.

With its 1,500+ integrations, together with Google Docs and Trello, Slack can also be a strong device for sharing paperwork and recordsdata, managing tasks, monitoring group progress, and sharing vital info company-wide.

With its easy-to-use interface, groups can talk shortly and share vital paperwork seamlessly, successfully eliminating inside emails. Actually, Slack customers see a 32% discount in inside emails.

It additionally data all types of interactions between group members. And, with its intensive search and star capabilities, it’s potential to seek out any thread, picture, hyperlink, or file irrespective of how way back the doc was shared. That additionally makes Slack a really useful device to make use of as an inside information base. If somebody in your group has a query, they’ll simply look it up on Slack to see if it is already been answered.

It’s accessible through cell, desktop utility, and net app, permitting you to remain in contact with vital firm communication when you’re on the go on any machine you’ve.

Plans and Pricing

Slack presents three kinds of plans: Normal, Plus, and Enterprise Grid.

slack plans and pricing

Normal Plan

  • Geared in direction of small and medium companies
  • Limitless message archive
  • Limitless apps and integrations
  • Group video requires as much as 15 folks with display sharing
  • Visitor accounts and shared channels
  • 10GB storage per member

Pricing: $6.67 USD per individual per thirty days, billed yearly

Plus Plan

  • For bigger companies or these on the lookout for superior administration instruments
  • 99.9% assured uptime SLA
  • Person provisioning and de-provisioning
  • Company exports for all messages
  • SAML-based single sign-on (SSO)
  • Entry total message historical past
  • 20GB storage per member
  • Group video requires as much as 15 folks with display sharing

Pricing: $12.50 USD per individual per thirty days, billed yearly

Enterprise Grid Plan

  • Limitless workspaces
  • Assist knowledge loss prevention (DLP), e-Discovery, and offline backup suppliers
  • Designated buyer success groups
  • HIPAA-compliant message and file collaboration
  • Entry total message historical past
  • Group video requires as much as 15 folks with display sharing
  • 1TB storage per member
  • Group-wide search, messaging, and announcement-focused channels

Pricing: Pricing for Enterprise Grid plans is customized, and customers have to contact Slack’s gross sales group for an estimate.

Who Wants Slack?

Many companies endure from software program bloat, which signifies that the group is utilizing numerous functions it in all probability does not want.

This will have an effect on inside communications: if there are too many communication instruments and channels, it is simple for info to get misplaced, or vital messages to be missed. When there isn’t a centralized communication channel, info can simply grow to be fragmented and disorganized.

That is the place Slack is available in. It centralizes and streamlines communications throughout the enterprise. Slack is clearly nice for distant groups, but in addition for groups working bodily in the identical house.

There are numerous communication tools that serve as alternatives to Slack — akin to Microsoft Groups, Google Hangouts, Chanty, and RocketChat — they usually every have completely different options that will swimsuit several types of enterprise.

It’s best to think about using Slack if:

  • You have got a number of group members continuously sharing recordsdata
  • Your main mode of communication is e mail, and/otherwise you spend hours every single day sorting by firm messages, and you do not discover that environment friendly
  • You depend on teamwork however discover it tough to collaborate on tasks as a result of everybody takes completely different assembly notes and recordsdata don’t get distributed correctly
  • You wish to simplify your workflows
  • You wish to improve collaboration

If that sounds acquainted, deploying a device like Slack can undoubtedly assist enhance collaboration and communication throughout the corporate.

The advantages of utilizing Slack embrace:

  • It creates streamlined group communications and transparency on the tasks that persons are engaged on.
  • It improves decision-making processes.
  • You may simply search and discover paperwork and conversations — a lot better than rifling by your emails or a number of separate instruments.
  • It may well function one central notification hub — you may combine different work apps and convey notifications into Slack, so that you not want to change between apps to get updates.

Getting Began With Slack

Now it is time to arrange the device, which is fairly simple. Go to the Slack homepage and click on on ‘Get began.’

slack homepage get started

Then, enter your e mail tackle for affirmation.

getting started with slack

After you obtain the affirmation code, you may fill in your particulars, together with your organization title. You may then invite particular person members of your group through e mail to affix Slack.

Slack Channels

After you have created a workspace on your firm, you may create completely different channels for every space of the enterprise, akin to #accounting, #advertising and marketing, #gross sales, #ops, #basic, and no matter else fits your wants. It’s also possible to create enjoyable channels, like #meals, #films, or #random.

Channels permit you to actually drill down on info and be particular on the place to debate sure matters. As an illustration, you might have a number of separate channels for various areas of promoting, like #marketing-content, #marketing-seo, #marketing-growth, and so forth.

As soon as different group members have joined Slack, you may invite them to the channels which are related to them. They are going to be alerted to exercise in these channels and can obtain a notification if they’re personally talked about.

In March 2020, Slack rolled out a serious replace that modified the best way every individual can set up their channels in a workspace. For instance, now you may group all marketing-related channels into “Advertising,” non-work-related channels into “Enjoyable,” and so forth.

slack interface channels

Direct Messages

It’s also possible to ship direct messages to all teammates in your workspace. Direct messages are non-public, one-on-one messages, nearly like an prompt messenger. Right here, you can even ship paperwork and search your complete archive for particular messages.

Your most up-to-date conversations will seem by default on the left-hand sidebar. If you wish to begin a dialog with a brand new individual, merely click on on the plus signal subsequent to “Direct Messages” within the sidebar and kind within the title of the individual you wish to discuss to.

Slack’s new interface additionally makes it straightforward to have an summary of everybody in your organization’s workspace. Merely click on on “Individuals” on the left-hand sidebar and you’ll search all Slack members in your workspace. Clicking on their names offers you their profile and choices to name or message them.

Slack Notifications

Slack are you able to let each time there’s a message in one among your channels or whenever you get a direct message.

By default, channels with unread messages will seem in daring within the sidebar. Additionally, you will see a pink notification badge when somebody mentions your title.

You will get an alert through desktop, e mail, or cell, however that is fully customizable. You may determine the place, how, and if you wish to get Slack notifications by clicking in your title on the highest left-hand aspect of the appliance, then deciding on ‘Preferences.’

There, it is possible for you to to set your notifications preferences, together with channel-specific preferences. It’s also possible to get notifications for threads you might be following or have been talked about in.

You’re additionally in a position to determine in order for you sound notifications in addition to which sound you wish to use. It’s even potential to mute channels that you just don’t have to intently comply with.

If you wish to give attention to work and pause notifications for some time, there’s a ‘Do Not Disturb’ operate that locations all notifications from Slack on maintain. You may set it for a couple of minutes, hours, and even as a lot as a couple of days. Simply click on on ‘Pause notifications’ beneath your title on the highest left-hand aspect and choose your most well-liked time-frame from the drop-down menu.

Your teammates will be capable to see that you’ve paused notifications, although they do have the choice to push pressing notifications when applicable.

Message Reactions

On social media, you may like and react to anybody’s posts. The identical logic applies to Slack.

Each time somebody posts something on a channel or sends you a direct message, you will have the choice to react to it with an emoji. All you need to do is hover over a message and click on the ‘Add a response’ icon, then select an emoji.

On cell, faucet and maintain a message, then select out of your most often used emojis on the high of the menu. Or, so as to add a distinct response, faucet the ‘Add a response’ icon.

On the ‘Mentions’ tab on the left-hand sidebar, you can even see your teammates’ reactions to your messages.

Automations and Integrations

One of many issues that makes Slack such an excellent enterprise device is its vary of automation and integrations. These permit you to share paperwork and recordsdata, handle and observe tasks, share vital info with the precise viewers, and automate numerous workflows.

This is a rundown of the highest automation choices and integrations on Slack.


Slack has a large number of automation choices in its roster, together with its digital helper, Slackbot.

Slackbot helps you discover solutions to questions on Slack, units duties and reminders for your self and teammates, provides customized computerized responses, and extra. You may entry Slackbot by sending it a direct message or on a channel.

A great rule of thumb for Slack is, when doubtful, ask Slackbot — you may ask it a query by sending it a direct message. It’s also possible to use it to set computerized responses to frequent questions, like within the instance beneath.

slack slackbot

To set private reminders and duties, simply sort /reminder anyplace on Slack. This works to set reminders for different teammates, too.

slack slackbot reminders

Workflow Builder

In October 2019, Slack launched Workflow Builder, which is automation used to streamline duties. This device can be utilized to standardize the way you acquire requests from the group, report outages or glitches in real-time, share welcome messages and related paperwork with new group members, and extra.

slack workflow builder onboarding

It may well additionally assist you streamline the best way you acquire kinds out of your group in a single Slack channel — akin to journey requests — and centralize the gathering of incident or bug reviews.

slack workflow builder forms

slack workflow builder incident report

Slack Integrations

Slack’s integrations with third-party apps are actually formidable. By clicking on the lightning bolt on the backside left nook of your textual content field, you may entry shortcuts to loads of helpful apps.

Listed below are a number of the most helpful integrations to make use of in your Slack workspace.

Google Drive

With the Google Drive integration, you may:

  • Create new Google Docs, Slides, and Sheets recordsdata immediately from Slack.
  • Share an current file from Google Drive with a channel or direct message.
  • Search Google Drive recordsdata shared inside Slack.
  • Mechanically grant entry to the recordsdata you share with the precise viewers.
  • Get updates in Slack on modifications in Drive, like feedback, entry requests, and new recordsdata shared with you.
  • Reply to remark notifications from inside Slack and have them posted to the file,

Google Calendar

The Google Calendar integration is one other useful one. It permits you to:

  • Mechanically create occasions immediately in Slack utilizing a shortcut.
  • Mechanically sync your calendar to your Slack standing in order that it exhibits whenever you’re in a gathering.
  • Get a each day notification of your schedule for the day.
  • Get a notification when an occasion is beginning quickly, together with any related hyperlinks to a video convention.
  • Reply on to occasion invites.
  • Get updates when an occasion’s particulars change.


An integration with the venture administration platform, Trello, is de facto helpful for collaborating on group tasks from inside Slack. Its options embrace:

  • Add new Trello playing cards to boards immediately from Slack with the command “/trello add”
  • Be a part of Trello playing cards and boards, change due dates, connect conversations, and extra.
  • Invite @trello to a channel for automated card & board previews, together with members, descriptions, and commentsn.
  • Permit Slack group members to affix your Trello boards with one click on.


On the enjoyable aspect of issues, the Giphy integration makes it potential to share all kinds of GIFs on channels, threads, and direct messages. Merely sort /giphy on a textual content field adopted by a key phrase, then select the GIF you need:

slack giphy gifs

Different Integrations

Amongst Slack’s different integrations, a few of our different high picks embrace:

  • Zoom — Simply begin a Zoom assembly immediately from Slack.
  • Polly — Create surveys, polls, video games, and trivia.
  • Jira Server — Join Jira Server tasks to Slack channels.
  • GitHub — Get updates from the event platform immediately on Slack channels.
  • Asana — Coordinate and handle tasks on Asana from Slack.
  • Stripe — Mechanically put up to a Slack channel when modifications happen on prices, subscriptions, transfers, and extra.
  • DoodleBot — Create a gathering or begin a ballot on Slack.
  • Outlook Calendar — Create occasions in your Outlook calendar from inside Slack.
  • HeyUpdate — Analyze progress reporting for groups.
  • Dropbox — Implement cloud file storage and syncing.
  • Point out — Monitor your group’s media mentions from a devoted Slack channel.
  • Screenbot — Share screenshots, annotations, display recordings, and extra.

You may view all of Slack’s integration choices by clicking on “Apps” on the left-hand sidebar.

Shortcuts and Instructions

If you wish to save a while on Slack, mastering its shortcuts and instructions is a good thought. They permit you to shortly format your textual content, navigate threads and channels, set your standing, set reminders, and extra. We’ll cowl slash instructions, textual content formatting, and basic keyboard shortcuts that can assist you get began.

Slash instructions

Slash instructions act as shortcuts for particular actions in Slack. Right here’s a rundown of a number of the extra helpful instructions to know:

  • /dnd + size of time — Arrange “Do Not Disturb” for a customized time period.
  • /remind — Set a reminder to your self or a teammate for a particular date and time.
  • /standing — Set a standing or clear your present standing.
  • /invite @person — Invite a brand new person to a channel.
  • /go away — Depart a channel.
  • /msg or /dm @person — Ship a direct message to a different person.
  • /search — Carry out a search.
  • /apps — Seek for apps within the Slack App Listing.
  • /shortcuts — Open the keyboard shortcuts dialog.
  • /feed — Handle RSS subscriptions.
  • /ballot — Create a brand new ballot.
  • /collapse — Collapse all recordsdata within the present channel.
  • /broaden — Broaden all recordsdata within the present channel.

By merely typing “https://weblog.hubspot.com/” in any chat field in Slack, the appliance will already offer you an inventory of a number of the most used Slack instructions to offer you an thought of actions you might take.

Keyboard Shortcuts and Formatting

This is an inventory of a number of the handiest keyboard shortcuts to know on Slack. Yow will discover an in depth index here.


  • Press ⌘+Shift+M or Ctrl+Shift+M to see your latest mentions.
  • Press Ctrl (or Command) + ↑ to leap to the newest message you posted on a channel.
  • Press Ctrl (or Command) + J to leap to the newest message on a channel.
  • Press Alt (or Choice) + ↑ or ↓ to scroll by your conversations and channels.
  • Press Esc to mark all unread messages as learn.


Slack makes use of Markdown to format textual content, in order that’s a superb start line to know how formatting works there. Listed below are some examples:

  • Coming into textual content in between underscores will produce italicized textual content
  • Coming into textual content in between asterisks will produce daring textual content
  • Coming into textual content in between tildes (~) will produce strikethrough textual content
  • Add > earlier than a line to indent the road
  • Add >>> earlier than a paragraph to indent the paragraph, preserving line breaks
  • Press Shift + Enter so as to add line breaks in a message

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